Refund policy

Damaged Item Replacement Policy

1. Eligibility:

• Replacement will only be considered for items that were damaged during shipping and delivery.
• A valid mail carrier claim number must be provided to initiate a replacement request.

2. Reporting Damaged Items:

• Customers must report damaged items within [30] days of receiving the package.
• To report a damaged item, please contact our customer support team at info@3DPixelsmith.com

3. Providing Proof of Damage:

• Customers must provide a clear image or video of the damaged item, including the packaging.
• The mail carrier claim number must be included in the report.

4. Replacement Process:

• Once a claim is validated, we will process a replacement for the damaged item.
• The replacement will be sent to the original shipping address.
• Please note that there may be a processing time for replacements.

5. No Refunds for Damaged Items:

• We do not offer refunds for damaged items. Replacements are the only resolution provided at this time.

6. Limitations:

• This policy does not cover damage caused by misuse, negligence, or improper handling after delivery.
• We reserve the right to deny replacement requests if the provided information is insufficient or if the claim is deemed invalid.

By placing an order, you agree to the terms of this Damaged Item Replacement Policy.